Any and all payments to Skydra are payments for virtual items contained in the purchase. Any payments made are final and therefore will not be refunded. Banned players will not be refunded their money as they have broken the terms by breaking the server rules. Bans are subject to the full discretion of the server admins and rules can be changed at any time. There is no guarantee on being able to enter the server, and if the server is no longer operated the virtual items are forfeit. Donation reward perks may change at any time. Any and all chargeback threats, verbal and or written, could result in a ban ranging from temporary to permanent. Refund requests due to any in-game issue including but not limited to lag, glitches or looting are subject to the discretion of the Skydra management team. In the case of the purchaser abusing given commands or permission, Skydra holds the right to confiscate any or all purchased items. All items are virtual and have no value.